Refund - Policy

Refund Policy

At Keducon, we strive to provide quality education through our live classes, STEAM videos, and learning materials. Below are the detailed terms of our refund and replacement policies:

Refund Policy for Keducon’s Live Classes

Registration Fees

Registration fees are non-refundable under any circumstances.

Short-Term Courses/Crash Courses/Test Series/Chapter or Module Courses

Fees for these courses are non-refundable under any circumstances.

Fee Component	Before Batch Commencement	Week 1	Week 2	Week 3	Week 4	Week 5 or Later
Registration Fees	Non-Refundable	Non-Refundable	Non-Refundable	Non-Refundable	Non-Refundable	Non-Refundable
Admission Fees	75% Refundable	50% Refundable	35% Refundable	Non-Refundable	Non-Refundable	Non-Refundable
Tuition Fees	75% Refundable	75% Refundable	75% Refundable	Pro-Rata Basis*	Pro-Rata Basis*	Pro-Rata Basis*
Exam Fees	75% Refundable	75% Refundable	75% Refundable	Pro-Rata Basis*	Pro-Rata Basis*	Pro-Rata Basis*

Pro-Rata Basis: Refunds will be calculated based on the number of days the service was availed, starting from the batch commencement date or registration date (whichever is later) to the date of refund application submission. The balance amount (up to 75% of tuition and exam fees) will be refunded.
Week 1 begins on the date of the first payment or the batch start date, whichever is later.
Refund calculations will be based on the net payable fee.

Refund Policy for Keducon STEM Videos

Registration Fees

Registration fees are non-refundable under any circumstances.

Fee Component	Before Activation
One-Time Viewing Fees	Non- Refundable
Hardware Charges	Non- Refundable

Replacement Policy

Replacement Policy for Books:

1. Receipt of Physically Damaged product:

Requests should be made within 5 days of delivery/receiving of the product.
Detailed images to be sent by the customer to support@keducon.com before initiation of the replacement.
Replacement order of damaged books
will be shipped as per stock availability.

2. Missing item

Requests should be made within 5 days of delivery/receiving of the product.
The missing item will be shipped as per stock availability.

Replacement Policy for SD Cards / Tablet

1. Receipt of Physically Damaged product

Requests should be made within 5 days of delivery/receiving of the product.
Detailed images to be sent by the customer before initiation of the replacement.
The replacement order will be shipped only after receipt of the original order at the warehouse, as per stock availability.

2. Receipt of Defective (non-functional) product

Support team to first take the customer on remote access, diagnose the problem, try to solve it remotely, and if not solvable, then replacement order to be shipped, but only after receipt of the original order at the warehouse.

Duplicate Order Policy

1. Request for Duplicate Books:

All duplicate books will be chargeable at INR 500 per Book.
A mail must be sent at support@keducon.com with the details of the required books.

2. Request for Duplicate SD Cards

SD cards will be chargeable at INR 1500. Once the new SD card is used, the The original SD card will not be functional.
Mail to be sent to support@keducon.com

3. Request for Duplicate Tablets

The 10.1-inch Lenovo Tablet (Model: 10 X103F, MFG Year:-Apr '17) can be bought at an additional INR 8000.
Mail to be sent to support@keducon.com